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Meet the Team

Lifeline Canberra has highly skilled trainers (facilitators) who deliver our training courses.


Carrie-Ann Leeson

CEO Lifeline Canberra

CEO of Lifeline Canberra, Carrie is an experienced Chief Executive Officer and GAICD with a demonstrated history of working in the health care industry. Strong business development professional with a Marketing focus in Public and Government Relations, Psychology, and Applied Communication from University of Natal, South Africa.

Read more about Carrie-Ann Leeson


• B. Science –Psychology and Management

• Masters in Business Administration (complete 2019)

• Cert IV in Telephone Counselling

• Cert IV in Public Relations

• Statement of Attainment in Applied Suicide Intervention Skills Training


• Lifeline Canberra Chief Executive Officer 2014 - Current

• Lifeline Canberra Board Director 2013 - 2014

• Director Canberra Community Clubs 2017 - Current

• President early Morning Centre 2015 - Current

• President Workplace Health Association of Australia 2014 - Current

• Telephone Crisis Supporter

Mandy Larsson

Director of Service Delivery

Mandy has been a member of Lifeline Canberra team for the past 15 years. She has been dedicated to the 13 11 14 crisis service and supporting callers in crisis and unable to cope. As a long serving member of Crisis Support at Lifeline Canberra Mandy is passionate about the benefits and importance of Suicide Prevention and Mental Health training in our community.

Read more about Mandy Larsson

Mandy believes that it is only through increased awareness and responsiveness that we can assist those who are struggling in both our community and our homes. And it is through educational programs such as Lifeline Canberra’s that these much needed skills and knowledge can be found.


• Advanced Diploma Community Services Management

• Advanced Diploma in Business

• Advanced Diploma in Human Resources

• Certificate IV in Telephone Counselling

• Certificate IV in Training and Assessment

• R2MR Trainer

• ASIST Trainer(bronze)


• Telephone Crisis Supporter 2001 - Current

• Inshift Support Supervisor 2003 - Current

• Director of Crisis Support 2013 - Current

Alisha Tarrant

Learning and Development Coordinator

Alisha is passionate about people with a focus on supporting people to find and feel their own value. In her role as Lifeline Programs Manager Alisha empowers people so they can support any person in crisis.

Read more about Alisha Tarrant

With a background in Training & Facilitation mixed with administration and support services Alisha brings excellent communication skills through her passion and an eye for detail in processing the administration.


• Cert IV in Training and Assessment

• Cert IV in Mental Health

• Cert IV in Telephone Counselling

• Cert IV in Business Administration

• Cert III in Early Childhood Education

• Statement of Attainment in Psychological First Aid

• Statement of Attainment in Recognise and respond appropriately to domestic and family violence

• Master Trainer with LivingWorks Education Australia

• Accredited Crisis Supporter Workplace Training (CSWT) facilitator

• Accredited DV Alert Trainer for General, Disability, Multicultural, Settlement and Indigenous Streams


• Lifeline Programs Manager - Current

• Learning and Development Coordinator - 2017-2018

• Training Coordinator - 2015-2016

• Supervision Officer - 2011-2015

• Office Manager Perpetual Private Wealth – 2009-2011

• Sales Support Officer Swann Insurance – 2005- 2009

Angela Belluomo

Corporate Trainer

As Angela was training to become a volunteer telephone crisis supporter for Lifeline Canberra, it was in the initial few moments of this training where she felt she was ‘destined’ to one day work for Lifeline Canberra.

Read more about Angela Belluomo

To her great delight and excitement, a training opportunity saw this dream come to fruition. Angela’s expectations of herself is to always excel in her chosen roles by maximising her skill set and that these roles need to align with her core value of "making a difference in some small way”.

Angela has a fundamental belief that it is her lived experiences (both personally and professionally) and her volunteering over the years, that has shaped her to be a passionate, genuine and energetic trainer who relishes the prospect of being able to continue to learn from all she meets.


• Associate Diploma Diagnostic Radiography - Sydney Technical College

• Certificate of Attainment Diagnostic Ultrasound – Sydney Technical College

• Certificate of Clinical Proficiency in Mammography (CCPM) – University of South Australia

• Graduate Certificate in Management – University of Canberra

• Applied Suicide Intervention Skills Training (ASIST) Trainer – LivingWorks

• Mental Health First Aid (MHFA) Trainer – MHFA Australia

• Accredited Telephone Crisis Support Volunteer - Lifeline Canberra

• Currently studying Certificate IV in Training and Assessment (ending December 2018)


• Private Practices - Radiographer

• Australian Federal Police – Constable Kenny Koala Puppeteer

• Starlight Foundation – Captain Starlight

• Lifeline Canberra – Corporate Trainer

• ACT Palliative Care Volunteer 2013 - Current

•Canberra and Region Multiple Birth Association (CARMBA) - for over 3 years, held positions as Social Secretary, Librarian, Antenatal Tutor, Newsletter Editor, Vice President and President.

Chrissy English

Corporate Trainer

Chrissy is an experienced trainer and facilitator who has worked across both the Community and Private Sectors for over 15 years. She is a skilled and engaging communicator who has extensive experience across a variety of audiences.

Read more about Chrissy English

Chrissy is a passionate advocate for reducing both personal (internal) and community (external) stigma around mental health issues. In particular she strives to raise awareness of suicide prevention as a community concern.


• Cert IV Training and Assessment

• Applied Suicide Intervention Skills Training (ASIST) Trainer – LivingWorks

• Mental Health First Aid (MHFA) Trainer – MHFA Australia

• Road to Mental Readiness (R2MR) Trainer – Mental Health Commission of Canada

• Domestic & Family Violence Awareness )DV Alert & DV Aware) Trainer – Lifeline Australia

• Meditation Teacher and Holistic Counselling Certificate

• Certificate of Attainment, Mediation in the Workplace

• Life Coaching Certificate – New Horizons Australia


• Organisational Trainer, 10+ years – various industry inc Healthcare, Volunteer Management, Mental Health and Fitness

• Previous Small Business Operator, 5 years

• Mental Health Peer & Advocate

• Coach & Mentor

Alicia Flack-Kone

Corporate Trainer

Teaching and Professional Development, with over 20 years’ experience in the area of Education with skills and experience in Professional Development and adult education. Well-developed communication skills with published text for book, newsletters and articles.

Read more about Alicia Flack-Kone

Adaptable, flexible and resilient, channelling energy within the working environment and many volunteer projects. Recognises strength in diversity and fosters the importance working together to achieve mutual goals.


• Macquarie University - Bachelor of Education (BEd), Early Childhood Education and Teaching

• Corporate Trainer - Lifeline Canberra


• Board Member of ACT Disability Reference Group 2017 - Current

• President of ACT Down Syndrome Association

• Director Down Syndrome Australia

Barbara Bankovsky

Centre Supervisor

Barb began her volunteer work here at Lifeline Canberra back in 2003, and qucikly became a valued member of the Lifeline Canberra Family. Genuine, supportive and always up for a laugh Barb is a wonderful member of the team.

Read more about Barbara Bankovsky


• Cert IV in Telephone Counselling

• Cert IV in Training and Assessing


• Volunteer Telephone Crisis Supporter 2003 - Current

• Supervision Officer 2009 - 2010

• Coordinator of the Telephone Crisis Team 2010 - 2014

• Accreditation Officer 2014 - 2018

• Centre Supervisor 2018 - Current

Dawn Nusa

Centre Supervisor

Having worked in an acute tertiary hospital and then with Lifeline, Dawn is conscious of the stress and responsibility faced by health care workers and the utmost importance of prioritising our own self-care and mental health.

Read more about Dawn Nusa


• Bachelor of Nursing (Hons)

• Diploma of Management

• Graduate Diploma Health Science – Neuroscience

• Graduate Diploma Health Science – Stroke Management

• Accredited Applied Suicide Intervention Skills Trainer

• Accredited Telephone Crisis Supporter – Lifeline Canberra


• 20 years as a registered nurse, specialising in neurology and stroke intervention.

• Volunteer telephone crisis supporter with Lifeline Canberra 2012 - Current

• Centre supervisor with Lifeline Canberra 2014 - Current

Felicity Wheeler

Centre Supervisor

Felicity is a Centre Supervisor at Lifeline Canberra, providing training and supervision to Crisis Supporters and members of the community. Felicity is passionate about supporting individuals with mental illness particularly in the law enforcement and first responders work place.

Read more about Felicity Wheeler


• Registered Counsellor with Australian Counselling Association

• Certificate IV in Training & Assessment

• Certificate IV in Telephone Counselling Skills

• Masters of Counselling

• Graduate Diploma of Psychological Science

• Bachelor of Justice

• Mental Health First Aid Trainer

•Telephone Crisis Supporter

• In-shift Supervisor


• Mental Health First Aid Trainer

• Telephone Crisis Supporter 2013 - Current

• In-shift Supervisor 2014 -Current

• Centre Supervisor with Lifeline Canberra 2014 - Current

• 10 years working in Law Enforcement with Australian Customs & Border Protection Service