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Meet the Team

Meet the Lifeline Canberra Team


Carrie-Ann Leeson

CEO Lifeline Canberra

CEO of Lifeline Canberra, Carrie is an experienced Chief Executive Officer and GAICD with a demonstrated history of working in the health care industry. Strong business development professional with a Marketing focus in Public and Government Relations, Psychology, and Applied Communication from University of Natal, South Africa.

Read more about Carrie-Ann Leeson


• B. Science –Psychology and Management

• Masters in Business Administration (complete 2019)

• Cert IV in Telephone Counselling

• Cert IV in Public Relations

• Statement of Attainment in Applied Suicide Intervention Skills Training


• Lifeline Canberra Chief Executive Officer 2014 - Current

• Lifeline Canberra Board Director 2013 - 2014

• Director Canberra Community Clubs 2017 - Current

• President early Morning Centre 2015 - Current

• President Workplace Health Association of Australia 2014 - Current

• Telephone Crisis Supporter

Mandy Larsson

Director Service Delivery

Mandy has been a member of Lifeline Canberra team for the past 15 years. She has been dedicated to the 13 11 14 crisis service and supporting callers in crisis and unable to cope. As a long serving member of Crisis Support at Lifeline Canberra Mandy is passionate about the benefits and importance of Suicide Prevention and Mental Health training in our community.

Read more about Mandy Larsson

Mandy believes that it is only through increased awareness and responsiveness that we can assist those who are struggling in both our community and our homes. And it is through educational programs such as Lifeline Canberra’s that these much needed skills and knowledge can be found.


• Advanced Diploma Community Services Management

• Advanced Diploma in Business

• Advanced Diploma in Human Resources

• Certificate IV in Telephone Counselling

• Certificate IV in Training and Assessment

• R2MR Trainer

• ASIST Trainer(bronze)


• Telephone Crisis Supporter 2001 - Current

• Inshift Support Supervisor 2003 - Current

• Director of Crisis Support 2013 - Current

Jenine Woodman

Director Events, Engagement & Business Development

Jenine has a passion for making a different in our community, raising funds , delivering events, and engaging with sponsors and supporters are all part of raising vital funds and awareness for Lifeline Canberra.

Alisha Tarrant

Lifeline Programs Manager

Alisha is passionate about people with a focus on supporting people to find and feel their own value. In her role as Lifeline Programs Manager Alisha empowers people so they can support any person in crisis.

Read more about Alisha Tarrant

With a background in Training & Facilitation mixed with administration and support services Alisha brings excellent communication skills through her passion and an eye for detail in processing the administration.


• Cert IV in Training and Assessment

• Cert IV in Mental Health

• Cert IV in Telephone Counselling

• Cert IV in Business Administration

• Cert III in Early Childhood Education

• Statement of Attainment in Psychological First Aid

• Statement of Attainment in Recognise and respond appropriately to domestic and family violence

• Master Trainer with LivingWorks Education Australia

• Accredited Crisis Supporter Workplace Training (CSWT) facilitator

• Accredited DV Alert Trainer for General, Disability, Multicultural, Settlement and Indigenous Streams


• Lifeline Programs Manager - Current

• Learning and Development Coordinator 2017-2018

• Training Coordinator - 2015-2016

• Supervision Officer - 2011-2015

• Office Manager Perpetual Private Wealth – 2009-2011

• Sales Support Officer Swann Insurance – 2005- 2009

Laura Clugston

Client & Team Project Coordinator

Laura has a passion for people of the Canberra community and as our Client & Team Project Coordinator, Laura works closely with our trainers to enable and coordinate Mental Health Training across the community. Laura has a strong background in administration, with over 9 years of experience in a range of administrative heavy roles, such as: Office Manager, Event & Marketing Coordinator and Client Relationship Manager.

Read more about Laura Clugston


• Diploma in Business Administration

• Diploma in Human Resources

• Diploma in Interior Design and Decorating

• Certificate IV in Business Management


• Office Manager

• Event & Marketing Coordinator

• Client Relationship Manager

• Fundraising Event Host (Volunteer), Melanoma Institute of Australia

Mark Molloy

Corporate Trainer & Business Development

Mark has a been an advocate for reducing stigma and improving mental health for many years and was introduced to Lifeline Canberra through training with the ACT Emergency Services Agency.

Read more about Mark Molloy

As an Intensive Care Paramedic and former Operations Manager for ACT Ambulance Service, Mark has had a varied background in Clinical Care, Emergency Management, Performance Management and developing Welfare Programs. Mark is passionate about improving the reach of Lifeline Canberra and the positive impact that we can have across the community.


• Bachelor of Science in Psychology and Visual Arts

• Advanced Graduate Diploma in Paramedic Science

• Authority to Practice – Intensive Care Paramedic

• 16+ Years Frontline Emergency Response Experience (UK and Australia)

• Hazardous Area Response Trained – CT, CBRN, MFA, USAR, SWAH, SWR

• Level 3 Health Incident Controller


• ACTAS Peer Support Coordinator

• RED Contact Officer

• Extensive Managerial Experience

• Lifeline Canberra - Corporate Trainer

• Lifeline Telephone Crisis Supporter

• Mental Health Advocate

Angela Belluomo

Corporate Trainer

As Angela was training to become a volunteer telephone crisis supporter for Lifeline Canberra, it was in the initial few moments of this training where she felt she was ‘destined’ to one day work for Lifeline Canberra.

Read more about Angela Belluomo

To her great delight and excitement, a training opportunity saw this dream come to fruition. Angela’s expectations of herself is to always excel in her chosen roles by maximising her skill set and that these roles need to align with her core value of "making a difference in some small way”.

Angela has a fundamental belief that it is her lived experiences (both personally and professionally) and her volunteering over the years, that has shaped her to be a passionate, genuine and energetic trainer who relishes the prospect of being able to continue to learn from all she meets.


• Associate Diploma Diagnostic Radiography - Sydney Technical College

• Certificate of Attainment Diagnostic Ultrasound – Sydney Technical College

• Certificate of Clinical Proficiency in Mammography (CCPM) – University of South Australia

• Graduate Certificate in Management – University of Canberra

• Applied Suicide Intervention Skills Training (ASIST) Trainer – LivingWorks

• Mental Health First Aid (MHFA) Trainer – MHFA Australia

• Accredited Telephone Crisis Support Volunteer - Lifeline Canberra

• Certificate IV in Training and Assessment - CIT Solutions Canberra

• Accredited Domestic Violence Alert (DV Alert) Trainer for both General and Disability DV Streams - Lifeline Australia


• Private Practices - Radiographer

• Australian Federal Police – Constable Kenny Koala Puppeteer

• Starlight Foundation – Captain Starlight

• Lifeline Canberra – Corporate Trainer

• ACT Palliative Care Volunteer 2013 - Current

•Canberra and Region Multiple Birth Association (CARMBA) - for over 3 years, held positions as Social Secretary, Librarian, Antenatal Tutor, Newsletter Editor, Vice President and President.

Chrissy English

Corporate Trainer

Chrissy is an experienced trainer and facilitator who has worked across both the Community and Private Sectors for over 15 years. She is a skilled and engaging communicator who has extensive experience across a variety of audiences.

Read more about Chrissy English

Chrissy is a passionate advocate for reducing both personal (internal) and community (external) stigma around mental health issues. In particular she strives to raise awareness of suicide prevention as a community concern.


• Cert IV Training and Assessment

• Applied Suicide Intervention Skills Training (ASIST) Trainer – LivingWorks

• Mental Health First Aid (MHFA) Trainer – MHFA Australia

• Road to Mental Readiness (R2MR) Trainer – Mental Health Commission of Canada

• Domestic & Family Violence Awareness )DV Alert & DV Aware) Trainer – Lifeline Australia

• Meditation Teacher and Holistic Counselling Certificate

• Certificate of Attainment, Mediation in the Workplace

• Life Coaching Certificate – New Horizons Australia


• Organisational Trainer, 10+ years – various industry inc Healthcare, Volunteer Management, Mental Health and Fitness

• Previous Small Business Operator, 5 years

• Mental Health Peer & Advocate

• Coach & Mentor

Alicia Flack-Kone

Corporate Trainer

Teaching and Professional Development, with over 20 years’ experience in the area of Education with skills and experience in Professional Development and adult education. Well-developed communication skills with published text for book, newsletters and articles.

Read more about Alicia Flack-Kone

Adaptable, flexible and resilient, channelling energy within the working environment and many volunteer projects. Recognises strength in diversity and fosters the importance working together to achieve mutual goals.


• Macquarie University - Bachelor of Education (BEd), Early Childhood Education and Teaching

• Corporate Trainer - Lifeline Canberra


• Board Member of ACT Disability Reference Group 2017 - Current

• President of ACT Down Syndrome Association

• Director Down Syndrome Australia

Trish White

Workforce Management System Administrator

Trish manages the system enabling Telephone Crisis Supporters to roster themselves to be available at the most critical times for our help seekers. With a long career in financial administration and logistics, Trish understands the need to maximise resources to be available in times of need, while also maintaining an administrative framework in the background. She is most content when we have a Phone Room filled with volunteers.

Read more about Trish White

As a volunteer herself, Trish feels privileged to listen to a caller who is desperately lonely, suffering from mental illness or so despairing they are considering suicide. She is saddened by the annual increase in calls and the need for Lifeline’s service, and simultaneously comforted by the generous volunteers willing to be there to listen to callers.


• Associate Diploma in Accounting

• Graduate Certificate in Logistics

• Certificate !V in Telephone Counselling

• 20+ years with ActewAGL in finance and logistics management


• Telephone Crisis Supporter 2003 – Current

• In Shift Supporter 2005 – Current

• WFM System Administrator 2013 - Current

Dawn Nusa

Centre Supervisor

Having worked in an acute tertiary hospital and then with Lifeline, Dawn is conscious of the stress and responsibility faced by health care workers and the utmost importance of prioritising our own self-care and mental health.

Read more about Dawn Nusa


• Bachelor of Nursing (Hons)

• Diploma of Management

• Graduate Diploma Health Science – Neuroscience

• Graduate Diploma Health Science – Stroke Management

• Accredited Applied Suicide Intervention Skills Trainer

• Accredited Telephone Crisis Supporter – Lifeline Canberra


• 20 years as a registered nurse, specialising in neurology and stroke intervention.

• Volunteer telephone crisis supporter with Lifeline Canberra 2012 - Current

• Centre supervisor with Lifeline Canberra 2014 - Current

Felicity Wheeler

Centre Supervisor

Felicity is a Centre Supervisor at Lifeline Canberra, providing training and supervision to Crisis Supporters and members of the community. Felicity is passionate about supporting individuals with mental illness particularly in the law enforcement and first responders work place.

Read more about Felicity Wheeler


• Registered Counsellor with Australian Counselling Association

• Certificate IV in Training & Assessment

• Certificate IV in Telephone Counselling Skills

• Masters of Counselling

• Graduate Diploma of Psychological Science

• Bachelor of Justice

• Mental Health First Aid Trainer

•Telephone Crisis Supporter

• In-shift Supervisor


• Mental Health First Aid Trainer

• Telephone Crisis Supporter 2013 - Current

• In-shift Supervisor 2014 - Current

• Centre Supervisor with Lifeline Canberra 2014 - Current

• 10 years working in Law Enforcement with Australian Customs & Border Protection Service

Stefanie Gerstenberg

Centre Supervisor

Stefanie is a Centre Supervisor in the Crisis Support Team, and works closely with the volunteers on our crisis service. Stefanie is passionate about the preventative power of education and training in fostering better mental health in our community.

Read more about Stefanie Gerstenberg


• Bachelor of Science in Psychology

• Advanced Graduate Diploma in Psychology


• Accredited Telephone Crisis Supporter 2015 - Current

• In-Shift Supervisor 2017 - Current

• Centre Supervisor 2017 - Current

Josh Bishop

Centre Supervisor

Joshua is passionate about supporting those in crisis and finding ways to foster their resilience. Joshua strives to support those who volunteer to assist with people in crisis and believes in the importance of community mental health knowledge and skills.

Read more about Josh Bishop


• Bachelor of Arts, majoring in psychology (2012-2014)

• Honours in Psychology (2015)

• PhD in Psychology (2018)


• Youth worker 2017-2018

• Lifeline TCS 2016- Current

• Menslink Mentor 2017 - Current

Rebecca Greenwood

Centre Supervisor

Rebecca is passionate about supporting people with mental illness and raising awareness about mental health issues in the community. She enjoys working with people and the Lifeline Canberra volunteers as they support people in crisis.

Read more about Rebecca Greenwood


• Bachelor of Science in Psychology

• In-Shift Supervisor

• Telephone Crisis Supporter

Kunal Sharma

Human Resource Lead

Kunal is an experienced Human Resources Generalist with a demonstrated skills in setting up Human Resource function for growing organisations. He has over 7 years of experience across different domains of Human resource function. Kunal is passionate about People, Organisation Culture and Dynamics. He has been looking after Human Resource and Finance at Lifeline Canberra since April 2018.

Terina Atkins

Administration Officer

Terina began as the Lifeline Canberra receptionist in January 2017, you will hear her friendly voice every time you ring through to us. A real people person, always assisting at the Bookfairs, and other fundraising events we have on during the year. She keeps the cogs turning at our organisation on a daily basis.

Jenelle Lawson

Warehouse Operations Lead

Jenelle a true warrior when it comes to operations at the warehouse - her role includes to plan, direct and manage the operations of the Lifeline Canberra Warehouse in the preparation and supply of material for all bookfairs. It is also a vital component of her role to foster a safe, inclusive and productive environment for all volunteers.

Zoran Janjic

Warehouse & Donations Coordinator

Zoran began his role as Warehouse & Donations Coordinator in late 2014, and his responsibilities are: • Coordination of all donations at the Lifeline Canberra Warehouse • Coordinator of all Lifeline Canberra Bookfair logistics • Liaison with Lifeline Canberra office for collecting scheduling • Monitoring all warehouse upkeep and maintenance. A true legend of the organisation, always willing to assist and help at all events not just the bookfairs.

Winnie Dennis

Events and Volunteer Coordinator

Winnie started in 2014 as a trainee at reception. Employed by the Australian Training Company - studying Cert 4 Frontline Management. She completed her traineeship and was lucky enough to be officially employed by Lifeline Canberra. Winnie began in the Event & Volunteer Coordinator role in 2016 and has loved growing up surrounded by such an amazing, supportive and loving group of people.

Melissa Breen

Communications Coordinator

Melissa has been a part of the Lifeline Canberra for many years as one of our Ambassadors. In the pursuit of her third Olympic Games in 2020 for the 100 metres, she began her role as Communications Coordinator in October 2018, an opportunity to good to pass up. Juggling training full time, and working with the team 4 days a week, life is busy but she's exceptionally proud to be working for an organisation so close to her heart.