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Volunteer

Our telephone crisis support volunteers are essential in making a difference to the lives of Canberrans who use the Lifeline services.

Each day our trained volunteers take almost 100 calls from people from all walks of life. Despite our best efforts, we lose one Canberran to suicide every week. We believe this is preventable. Becoming a volunteer will save lives and you’ll enrich your own life too.

Become a TCS volunteer

Becoming a Telephone Crisis Support Volunteer

1 BECOME INFORMED

Come to an information session or visit our website about Crisis Support Workplace Training (CSWT)

2 APPLICATION PROCESS

Apply to become a TCS Volunteer
• Via electronic application
• Attend face to face interview
• Complete criminal history check

3 INVITATION TO COMMENCE CSWT

Once payment & enrollment have been finalised, you will be invited to commence the phase 1 of CSWT
Blended learning including:
• Online learning
• Large group learning
• Practice via role plays

4 BECOMING A TSC VOLUNTEER

After successfully completing phase 1 of CSWT, start working as a student Telephone Crisis Support Volunteer with mentors & support

Dennis' story

Lifeline helped Dennis through some of his darkest moments. After 19 years in the army, his work on the front lines is not over. He is a trained Telephone Crisis Supporter, volunteering on the phones, helping save lives every day.

Read the full story

“Volunteering is so rewarding, particularly when you've helped someone to stay safe.”

Christine, Crisis Support Volunteer