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Become a Telephone Crisis Supporter (TCS) Volunteer

Lifeline Canberra exists to support people in crisis and save the lives of those experiencing thoughts of suicide.

As an integral part of the Canberra landscape, we continue to promote community and individual resilience. Each day our staff and volunteers fight to save the next life.

Some of the crises that our callers experience include: suicide, relationships, mental health issues, loneliness, addiction, bereavement, physical health problems, etc.

Lifeline is non-judgmental, confidential and accessible at all times. Help save the next life.

We appreciate your interest in becoming a Volunteer Crisis Supporter with Lifeline Canberra and invite you to read and link to further information below.

We are grateful with the interest and enquirers to become a Crisis Supporter from the Canberra Community.

If you would like to know more about becoming a Telephone Crisis Support Volunteer please email TCSVolunteerEnquiries@act.lifeline.org.au

We appreciate all of your support.

For Frequently asked Questions about being a Telephone Crisis Supporter click FAQ’s for being a Crisis Supporter

Course Cost

  • Standard $595
  • Concession $495 (available to students, seniors and pension card holders)

Expressions of Interest

Please email: TCSVolunteerEnquiries@act.lifeline.org.au


If you have any queries or wish to have a chat about volunteering with Lifeline Canberra, we would love to hear from you.

Please contact our friendly team on 02 6171 6300 or via email TCSVolunteerEnquiries@act.lifeline.org.au

Become a Lifeline Telephone Crisis Supporter (TCS)

The Crisis Supporter Workplace Training is designed to equip students with the skills and knowledge they require to undertake the crisis supporter role. The training comprises three phases:

  • Phase 1 – Blended learning (e-learning + face-to-face)
  • Phase 2 – Student Placement
  • Phase 3 – Probation Stage 1 + Stage 2

The duration of the training is a minimum of 170 hours to achieve Accreditation as a Lifeline Crisis Supporter and if successful, students will obtain a nationally recognised Statement of Attainment in:

  • CHCCCS003 Increase the safety of individuals at risk of suicide
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCCS028 Provide client-centred support to people in crisis

Delivery of training is on behalf of Lifeline Australia RTO 88036

This training program is NOT intended to equip participants to undertake therapeutic or counselling work.

What it’s like being a Lifeline crisis support counsellor during the coronavirus pandemic.

ABC Life by Ruben Mackellar, as told to Moataz Hamde

I’m a Lifeline crisis support counsellor.
Over the past couple of months, we’ve received more calls for help than any other time in Lifeline’s 57-year history.
People from all walks of life, from all over Australia waiting in the call queue.

Click here to keep reading