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Become a Telephone Crisis Supporter (TCS) Volunteer

Lifeline Canberra exists to support people in crisis and save the lives of those experiencing thoughts of suicide.

As an integral part of the Canberra landscape, we continue to promote community and individual resilience. Each day our staff and volunteers fight to save the next life.

Some of the crises that our callers experience include: suicide, relationships, mental health issues, loneliness, addiction, bereavement, physical health problems, etc.

Lifeline is non-judgemental, confidential and accessible at all times. Help save the next life.

Unfortunately due to the Covid-19 crisis we have cancelled our two scheduled Crisis Supporter Workplace Trainings (CSWT) planned to begin in May and June 2020. As well as our planned information sessions about volunteering with Lifeline Canberra as a Crisis Supporter.

Please watch this space or email TCSVolunteerEnquiries@act.lifeline.org.au for updates and/or to be added to our database of Interested persons. We can then email you once we have certainty in setting training dates.
Each person must complete all requirements of CSWT before commencing on the Lifeline Crisis Line.
We also welcome questions so please get in touch.

We appreciate the community support especially in these challenging times.
Take care and we hope to connect soon

Course Cost

  • Standard $595
  • Concession $495 (available to students, seniors and pension card holders)

Expressions of Interest

If you would like to stay informed about future training rounds, please email us with your name and contact details, and we will add you to our database.


If you have any queries or wish to have a chat about volunteering with Lifeline Canberra as we would love to hear from you.

Please contact our friendly team on 02 6171 6300 or via email

Become a Lifeline Telephone Crisis Supporter (TCS)

The Crisis Supporter Workplace Training is designed to equip students with the skills and knowledge they require to undertake the crisis supporter role. The training comprises three phases:

  • Phase 1 – Blended learning (e-learning + face-to-face)
  • Phase 2 – Student Placement
  • Phase 3 – Probation Stage 1 + Stage 2

The duration of the training is a minimum of 170 hours to achieve Accreditation as a Lifeline Crisis Supporter and if successful, students will obtain a nationally recognised Statement of Attainment in:

  • CHCCCS003 Increase the safety of individuals at risk of suicide
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCCS028 Provide client-centred support to people in crisis

“Participating in the CSWT course thus far has been invaluable. I have learnt and reflected a lot on my mode of communicating with others and greatly benefited from interacting with such a diverse group of inspirational people.”

Crisis Supporter Workplace Training Participant