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Become a Telephone Crisis Supporter (TCS) Volunteer

Lifeline Canberra exists to support people in crisis and save the lives of those experiencing thoughts of suicide.

As an integral part of the Canberra landscape, we continue to promote community and individual resilience. Each day our staff and volunteers fight to save the next life.

Some of the crises that our callers experience include: suicide, relationships, mental health issues, loneliness, addiction, bereavement, physical health problems, etc.

Lifeline is non-judgemental, confidential and accessible at all times. Help save the next life.

Telephone Crisis Supporter Information Session

Our next information session is coming up on Monday 4, November 2019 from 6pm- 7pm at Lifeline Canberra Level 1, 71 Northbourne Ave Canberra City ACT.

Course Cost

  • Standard $595
  • Concession $495 (available to students, seniors and pension card holders)

Expressions of Interest

If you would like to stay informed about future training rounds, please email us with your name and contact details, and we will add you to our database.


If you have any questions, please contact our friendly team on 02 6171 6300 or via email

Become a Lifeline Telephone Crisis Supporter (TCS)

The Crisis Supporter Workplace Training is designed to equip students with the skills and knowledge they require to undertake the crisis supporter role. The training comprises three phases:

  • Phase 1 – Blended learning (e-learning + face-to-face)
  • Phase 2 – Student Placement
  • Phase 3 – Probation Stage 1 + Stage 2

The duration of the training is a minimum of 170 hours to achieve Accreditation as a Lifeline Crisis Supporter and if successful, students will obtain a nationally recognised Statement of Attainment in:

  • CHCCCS003 Increase the safety of individuals at risk of suicide
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCCS028 Provide client-centred support to people in crisis

We regularly hold free information sessions where you can meet our trainers and find out more about volunteering as a Lifeline Canberra crisis supporter. However it is not compulsory to attend these information nights if you want to become at TSC Volunteer, simply email us TCSVolunteerEnquiries@act.lifeline.org.au to begin the process.

Our next information session is coming up on Monday 4, November 2019 from 6pm- 7pm at Lifeline Canberra Level 1, 71 Northbourne Ave Canberra City ACT.

Future TSC Volunteer information nights:

  • Wednesday 4, December 2019

If you are interested please email TCSVolunteerEnquiries@act.lifeline.org.au

“It is very humbling to have a caller trust you, to open themselves up to you in their darkest moments and to know that being there for them at their time of need is something you can give them unconditionally.”

Telephone Crisis Support Volunteer